Gerald Kyalo. (geraldbway).
The Social Health Authority (SHA) has announced a service disruption occasioned by a downtime affecting its service provider, the Digital Health Agency's services. SHA CEO Dr Mercy Mwangangi said in a statement on Monday that the Authority received notification from DHA on March 1, indicating a major incident leading to significant system unavailability.
The outage has interrupted essential healthcare service delivery across contracted healthcare facilities, specifically affecting pre-authorisation processes. “We understand the critical nature of these services for your daily operations and patient care, and we sincerely apologize for the significant inconvenience and disruption this is causing,” Mwangangi noted.
The Authority’s technical teams, in close collaboration with DHA, are working to restore full functionality as quickly as possible. Mwangangi assured stakeholders that they are doing everything possible to minimize the impact of the disruption and ensure continuity of healthcare services.
"We appreciate the patience and understanding of our stakeholders, including healthcare providers and beneficiaries, as we work to resolve this issue," she said. The SHA is urging affected parties to contact their healthcare providers for alternative arrangements and support.
The disruption has raised concerns about the reliance on digital systems for healthcare services and the need for robust contingency plans. The SHA is expected to provide updates on the restoration process and any further instructions to stakeholders.
The outage has interrupted essential healthcare service delivery across contracted healthcare facilities, specifically affecting pre-authorisation processes. “We understand the critical nature of these services for your daily operations and patient care, and we sincerely apologize for the significant inconvenience and disruption this is causing,” Mwangangi noted.
The Authority’s technical teams, in close collaboration with DHA, are working to restore full functionality as quickly as possible. Mwangangi assured stakeholders that they are doing everything possible to minimize the impact of the disruption and ensure continuity of healthcare services.
"We appreciate the patience and understanding of our stakeholders, including healthcare providers and beneficiaries, as we work to resolve this issue," she said. The SHA is urging affected parties to contact their healthcare providers for alternative arrangements and support.
The disruption has raised concerns about the reliance on digital systems for healthcare services and the need for robust contingency plans. The SHA is expected to provide updates on the restoration process and any further instructions to stakeholders.
