OFFICERS URGED TO UNDERSTAND CLAIMS PROCESS AS BRITAM SENSITIZATION PROGRAM ENTERS FINAL STAGE .

Officers in the disciplined services have been urged to familiarize themselves with the claims procedure under the Britam Group Life Assurance Scheme as the nationwide sensitization program enters its final phase.

The ongoing awareness campaign, being conducted jointly by the National Police Service (NPS), the Kenya Prisons Service (KPS), and Britam Life Assurance Company (Kenya) Limited, is aimed at ensuring officers fully understand how to access benefits under the insurance cover whenever the need arises.

The sensitization forums continued today in several parts of the country, with sessions held at the ASTU Headquarters in Gilgil and in Kiambu, Kilgoris, Maralal, Kericho and Baringo counties. During the forums, officers were taken through the step-by-step process of initiating and completing a claim under the scheme.

Facilitators emphasized that the first and most important step in the claims process is immediate notification to the employer’s claims office after an incident occurs. Timely reporting, they explained, helps prevent delays and ensures the process begins as soon as possible.

“Prompt notification is critical because it allows the claims office to initiate the process immediately and guide officers on the documentation required,” one facilitator told participants during the session.

Once a report is filed, the respective claims office within the service formally notifies Britam and begins the process of compiling all necessary documentation relating to the incident. The documents are then submitted to the insurer for review.

Officials explained that once Britam Life Assurance Company (Kenya) Limited receives the required documents, the company assesses the claim in line with the policy guidelines before proceeding with processing and settlement upon successful verification.

Officers were also reminded that every service under the National Police Service has designated claims offices responsible for handling insurance-related matters. These offices act as the primary contact points for officers seeking assistance, clarification or follow-up on claims.

A senior facilitator urged officers to take advantage of the remaining sessions.

“This sensitization is meant to empower officers with knowledge so that when an incident occurs, they know exactly what to do and where to go. Understanding the process ensures officers and their families can access benefits without unnecessary complications,” the facilitator said.

With only a few days left before the nationwide exercise concludes, officers have been strongly encouraged to attend the sessions scheduled within their respective regions to ensure they are fully informed about the scheme and its benefits.