Nairobi, Kenya — 26 February 2026:
The government has announced the rollout of new public services across Huduma Kenya centres nationwide, in a move aimed at improving service delivery and making it easier for citizens to access critical government functions under one roof.
The government has announced the rollout of new public services across Huduma Kenya centres nationwide, in a move aimed at improving service delivery and making it easier for citizens to access critical government functions under one roof.
The expansion will see additional services integrated into more than 50 Huduma Centres across the country, further strengthening the one-stop-shop model that has defined the programme since its launch.
📌 New Services Introduced
Among the key additions is access to services from the Unclaimed Financial Assets Authority (UFAA), allowing Kenyans to:
- Search for unclaimed financial assets
- File claims for money held in dormant bank accounts
- Follow up on compensation and asset recovery processes
This integration means citizens will no longer need to travel to multiple offices to initiate asset claims, reducing bureaucracy and cutting processing times.
🏢 Strengthening the One-Stop-Shop Model
Huduma Centres were established to streamline public service delivery by bringing together multiple government agencies under one roof. Services already offered include:
🏢 Strengthening the One-Stop-Shop Model
Huduma Centres were established to streamline public service delivery by bringing together multiple government agencies under one roof. Services already offered include:
- National ID applications and replacements
- Passport processing
- Birth and death certificate applications
- NHIF and NSSF services
- KRA PIN registration
By expanding the range of services, the government aims to reduce long queues, enhance efficiency, and promote transparency in public administration.
💻 Digital Integration and Efficiency
Officials say the new rollout also aligns with Kenya’s broader digital transformation agenda. Increased integration of digital systems is expected to:
- Improve tracking of applications
- Reduce paperwork
- Minimize fraud and corruption
- Speed up service turnaround times
The expansion supports ongoing reforms designed to modernize public service delivery and improve citizen satisfaction.
🌍 Impact on Citizens
For many Kenyans, especially those in rural and peri-urban areas, Huduma Centres remain a critical access point for government services. The addition of financial asset recovery services could unlock billions of shillings currently lying unclaimed in banks, insurance firms, and other institutions.
Government officials have encouraged citizens to visit their nearest Huduma Centre to verify whether they have unclaimed assets and take advantage of the new offerings.
The move underscores Kenya’s continued push toward efficient, citizen-centered governance — where services are not only centralized but increasingly digitized and accessible
